RIMAGE CORPORATION 530101-320 CD Duplicator, 2000I,2 DVD Recorders

Rimage has poor after sales service. If you're buying this product be prepared to fend for yourself.

Their distributor in Miami, Brooke, would say anything to close the sale but once your money is in their pocket, the distributor would tell you to go to Rimage directly for support and Rimage would give you a runaround.

The product worked pretty well at the start but as soon as I needed support and believe me, you will need support too they began the run around.

As a matter of disclosure, I work for a Trinidad news company () which in no way competes with Rimage or Brooke. I have my receipt and of course the machine to prove ownership.

One more thing, be prepared to get the run around just about until the warranty expires.

That's my advice. Take it or leave it. It's your money.

I have made thousands of DVD's CD's and have garnered praise from every client I used the Rimage 2000i to do a job on. It really is a workhorse and the printing quality is just jaw dropping and brilliant. The images and text on full hub printing are photo real! Once I got a system going and the projects started the machine stayed course with the exception of ink outages and the occasional stuck disc. I did have to be by the system or near it to notice if there were any issues. This was easy for me since I work next to it all day. That said there were some challenges in understanding the proper process to pause a large job or fix something midstream when an issue arose. Tech support was always helpful for me in helping understand the workarounds and tricks as long as my account was active. After 1 year I had issues getting them to help without me paying a new fee to have their support. This is my biggest complaint, I feel they should honor phone support for the life of the product without paying additional costs. I understand if I have to pay for a replacement part after the warranty expires but just to get some help or guidance on the phone should not require high subscription fees.

The ink cartridges are also way too expensive and run out quickly. I learned that I could manually refill the cartridges with a 3rd party supply company that I bought cartridge holders and injectable refill ink sets from. I have 4 sets of Black and 4 sets of color cartridges numbered that I rotate as the system tells me to. I saved thousands of dollars on my jobs by doing this and made my investment on the machine back within the first 2 jobs I produced. I have learned how to replace the DVD drives and adjust the bin and the robotic arm when needed so that I could handle issues myself. Overall the system diagnostics tools really are good at resetting the system. The production software on the version I have is a little stilted for most users, I have adapted to the many menu areas I needed to understand in order to get a job done or out of a ocassional glitch. I have heard though that the newest software is simplified and easier to do maintenance and troubleshooting with. I sometimes experienced issues with the gripper not being able to pick up discs. Humidity seemed to affect how the discs sometimes were sticking together. I live in Florida. I found that riffling the discs like a deck of cards before I stacked them in the holder put a little air between the discs and this helped them pick up better whenever there was an issue.

Again most of my Jobs are 1,000 or more copies each and are considerable large compared to what most people might do with this system, and that's why I had more maintenance interactions. More typical jobs might only be a couple of hundred discs. When I did short runs, I had very few problems, they duplicate and print fast. I could duplicate 200 hours worth of DVD video content and do full HUB printing on each disc in under 10 hours.. If you have the willingness to deal with a mechanical device that can be finicky on large jobs, and don't mind filling ink cartridges by hand this system blows away the competition! The per disc cost for me are so low that I can make a considerable profit in duplicating and printing discs in a quick turnaround for someone. The machine and software do require a good technical person if you are not fit to pay the high tech support fees every time you hit a glitch.

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We've had two of these things running off Windows XP boxes and it's been a love/hate relationship. All the previous posters were right; support sucks...and you will need it. The Quickdisk program crashes more than any other software I've ever used. I frequently have to shut everything down and reboot. It doesn't like copying from burned year+ old burned DVD disks, chokes on CDs frequently, and has trouble picking up the disks. Lots of Rejected burns within a burn session, too. However, when it works it's great. The prints are very nice and it can be a huge time saver.

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Actually, we have the $11,000 Amigo II with Everest printer. Abysmal tech support at Rimage--expect an hour waiting and be glad if it's less. Even sales will keep you waiting. Major breakdown after only about 2000 burns over a period of eighteen months. Heavily marked up replacement parts. Total lack of sympathy. I would not buy from them again.

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