Swann Professional Security System

If you attempt to export the video from the device to the AVI format, you will lose the audio (no warning that this is going to happen). Contacted Swann, they said this is by design, must export it in h.264 format to retain audio. If you use the "MyDVR" software (from your PC) for it, you can export it to AVI and retain sound, but you can only do one file at a time (from the device you can select many files at once). This is really painful if you need to export many files to AVI. If you leave it in h.264, you have to send the "Player" software to the user so they can view it and the "Player" software is not very user friendly. I asked Swann for two possible solution, 1. fix the device so I can export to AVI with audio or 2. fix their "MyDVR" software so I can export many files at once. I hope they are able to do this as using the unit in its current state is painful when I need to export many files for the client.

I bought this with the intentions of buying more cameras. That's why I went with a 8 channel. The cameras that come in the package are great for up close to about 50' away as far as making out details in daylight. The night vision is average. You can see about 30'-40' and make out details. You can see allot further both night and day but your not going to read a license plate. I am very happy with the unit. I have already ordered more cameras to go along with this setup that are better because I need to see farther away. Setting up to see over the internet was a bit tricky even for swann techs. I had to talk to two different techs to get it right. They did every thing remotely and I am very happy with there customer service. Swannview app works great on android after you figure it out but it only takes about 5 minutes. Overall I am very happy with this unit. I would buy it again if I had to. I did not buy this on Amazon because It wasnt avalible at the time. I purchased it at Best Buy in stock at my local store. And yes I did copy/paste my review from BB.

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