BlackOpsTM SD Digital Phone Recorder w/ Phone Call Data Software: Digital desktop recorder records

Wanted to get a handle on my sales staffs' telephone etiquette so I purchased the Call Assistant because it offered the Caller ID feature and a easy to use software that helped me store the call records. Product work better than I could have hoped and offered more features than most digital recorders. I'd recommend this product to anyone with a small business who looking for a little quality control...

Hello; I like the unit in general but there are a few shortcomings such as (1) the info on the website and booklet / instructions Do Not tell you if the device is plugged into the USB cable; phone calls can Not be recorded ! (2) No specifics on the type of microphone you need to be compatible for using the record function DB gain, tpe like dynamic, etc. (3) to shut off the damn beeping if the batteries in the device are weak / must be replaced (4) the steps to program the unit vs. which buttons do not always work right ??

In general the unit does well with recordings and the telco connections are straightforward and its size is easy to hide. The Call Assistant software is plain jane & simple but you get a lot of file errors and so far I have found no way to recover calls that have a file error. I have caller ID w/ name & most of the numbers that show up on caller ID Do Not show up with the phone number, so knowing which call you are listening to or want to find it is very difficult.

Your software needs a column that always lists the phone number and in the next column; you can make a note to ID what call is it for easier listening, etc.

I like the device otherwise and the software, so I am not downing it but changes need to be made considering less expensive recorders/software and PC based systems have a better call ID & documentation. At $ 300.00 plus the software, this is expecting too much; its all about reasonable easy of use / functionality. Thank you.

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Want to make this review on two aspects. Delivery and Functionality

The delivery process was good, it took the time that was informed during the buying process.

On the Funcitonality side, it is great, it is the most simple device I have ever used, the instructions are not the best, never the less it is so simple to operate that it only took 5 minutes to have the first recording going on. The operation of the device after the recording it as simple as it gets, on the touch of one button and you are hearing the conversations, one additional button and you can delet it.

It is great device overall,

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