Q-See 8-Channel Surveillance System with 500 GB Hard Drive and 8 Weatherproof CCD Cameras (QT428-81

Great product, easer to install. The night vision of the cameras are perfect. I usually check the image using my ipad, iphone and blackberry.

I bought this Q-See QT 428 from Costco to keep an eye on my house. Currently I could monitor my house and search events through online. But Q-See uses compact video format h.264. This format video from Q-See DVR is a lot harder to share with others. Q-See DVR produces some sort of avi files with another conversion executable file h264code.exe. These avi files from Q-See are not recognized by Real Player and Apple QuickTime other than Windows Media Player even after installing codec files. Q-See does not support files uploading to Youtube.

Remember once you're done with time-consuming, wire installations of cameras around the house, it's not a good idea to take them down and return the system back to your seller. So be sure to check all the Q-See features before you start the complete wiring setup around your house. I started out accessing to Q-See DVR through my big TV Sony Bravia. It was difficult to look up close to the large screen since DVR was connected to Bravia closeby. Later my DVR was connected to a smaller screen ViewSonic; this is an easier setup similar to using desktop computer.

The arrow movement with Q-See mouse gives different feel from normal use of computer mouse. It took a little while to get used to the Q-See user interface which is a little primitive. User interface is a lot better when I access to DVR through Internet Explorer.

I had contacts with several Q-See customer reps for help. Initially, I got a very lousy (for example, I mentioned I used Windows XP; a day later, a service rep gave feedbacks based on Windows 7.) to better ones. Below is the best rep's response I got for uploading video files to Youtube.

Q-See Customer Rep Jose Lopez: "as for converting your file so that youtube recognizes it, that's out of our support. you will need to find a 3rd party converter or video program that will allow this."

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I read many reviews about how bad Q-see's customer service was, I was ready for the worst. What I found was the opposite. I checked the knowledgebase and found some troubleshooting techniques. They didn't resolve the issue. I sent an email with a detail description of the issue. I got an e-mail back within hours, I was shocked. I tried the suggestions and sent a response. Once again I recieved a response back with a few hours. And again I responded and recieved another response. Within a day, mainly because I didn't respond I had three messages and responses. This was on a weekend as well. I have not had that kind of reponse from any other technology companies. We concluded the equipment needed repair and he sent me the steps to get that done. Maybe they have done some work on customer service area. But I haven't gotten that kind of response from other companies. Customer service is very important to me if I had listened to the blogs, I might have not bought this equipment. I have a very favorable impression of the companies customer service after my experience. I rarely write reviews, but because my experience was so contrary to the reviews out there, I felt compelled to write a review.

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WARNING DO NOT BUY ANY Q-SEE PRODUCTS.. HORRIBLE PRODUCTS AND HORRIBLE CUSTOMER SERVICE.. GO WITH A DIFFERENT BRAND.. VERY VERY BAD SERVICE

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