LG BD690 3D Wireless Network Blu-ray Disc Player with Smart TV and 250GB Hard Drive

• Enjoy 3D Blu-ray Disc movies in Full HD 1080p
• Smart TV enables an easy way to access limitless content, thousands of movies, customizable apps, videos and browse the web all organized in a simple to use interface
• The 250GB hard drive allows for easy storage and instant playback of music, photos, personal videos and VOD content available through the Vudu movie service
• Integrated Wi-Fi Connectivity allows you take advantage of Smart TV from any available Wi-Fi connection
• Standard DVD Up-Scaling delivers exceptional image quality from standard DVDs with 1080p up scaling via HDMI output

Received it and it worked fine for about 15 minutes. After downloading the update, the bd690 shut down and the HDMI port quit working. The component and composite outputs worked fine. After testing two HDMI cords and connecting the bd690 through my Denon 3808 receiver and directly into the TV it was obvious that the problem was the bd690. LG customer service was very quick to answer but the service was average at best. The person was helpful, but was definitely reading from a script. After telling her everything I had done she started asking me to test other HDMI cords, etc, which I had already done. They even had me download the incorrect update file the first time around. Will update when I get my replacement. Hopefully the firmware update doesn't blast the HDMI port every time...

Update: (5/8/2011)

Called LG about replacement on 5/7 as I still have not received it. This time around they tell me I'm not getting a replacement but that they are in fact "repairing" my unit. Not what they told me on the phone 3 weeks ago, and so much for the 7-10 day window. LG customer service falling quickly in my eyes.

The conversation went something like this.

Wondering when my replacement will come?

We are repairing it so it will take a little time to go through service

I was told I would get a replacement in 7-10 days

I don't see that in the notes

So I'm not getting a new one?

Yes you will get that as soon as possible

But you just said I was getting it repaired

Yes

So I'm getting a repaired one?

Yes.

Divide by zero at this point and hung up!

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If the main reason you would select this guy over another unit is the fact that it has its own internal hard disk you should be aware that usage is very unreliable. I've only loaded video off my camera so copyright protection should not be an issue. I can load some videos; play some videos; rename videos -or do just about anything and then all of a sudden the BD690 totally freezes up -I can not turn this guy off via the remote or even using the switch directly on the unit -the only option is to unplug it from the wall. This isn't a once in a blue moon occurance -it happens a lot.

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OK...so I purchased the LG BD590 because I don't have a 3D television or plan to get one anytime soon. However, I purchased it at a great price from Amazon.com ($199). Returned it because it wasn't upgradeable without problems...look at the reviews for the LG BD590 and you'll see that there is a bug everytime anyone tries to upgrade the software when it prompts you to do so. Also, the Netflix on the BD590 is simple...a few genre's listed and categories and you pick from them or your stored que...you can't search for movies by title. With the BD690, it is different---you CAN search by typing in words like you would on a Wii or Xbox enabled Netflix. Also, I haven't done it yet but it says on the BD690 you can hook up a Iphone or Ipad and use the keyboard to enter data. Also, the customer service rep I spoke to at LG told me the app for MLB.COM wasn't working on the BD590---I tried it and subscribed on the BD690 and the picture is so incredible...this blueray player must upscale something because the baseball game looked incredible and lifelike. Now, welcome the LG BD690---another reviewer commented that there isn't any Amazon VOD on it...that is true...but, when you do the upgrade it prompts you to do, you have it and a few more things including a Google portway to get on the internet and use your TV as a full internet ready setup...WOW. This unit cost me $50 more than the BD590 but was well worth it...including the ability to do Hulu Plus and other stuff---games, puzzles and more...I LOVE this player...and even though it was $50 more, it also came with a FREE $5.99 credit for Vudu to watch a movie on them....great right there...Get this player and you WON'T be disappointed!!! LOVE IT.

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UPDATE: Upgraded the software about a month ago...now, Netflix will not play...contacted LG and they say they are working on it...so, until a software update fixes this problem, I'm stuck NOT watching Netflix...it freezes up and no audio when trying to watch Netflix...everything else seems to work but there must be some compatibility issues with the software upgrade and Netflix.

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Have had the player for about 3 months now and am still waiting for LG to correct the problem. Spent a month waiting for them to come up with a new software update to correct the problem to no avail. Finally they said to send the player back for service. Have now done this twice and every time they send it back with the same problem. Now they refuse to replace it with a new unit with a new warranty. They want us to send it back for service for the third time. I have spent hours on the phone trying to talk to someone with the authority to replace the unit and have just been given the runaround. Thing is they know there is a problem with this player but won't, or don't know how to fix it.Product was great at first. Was very easy to hook up (under 5 minutes and was streaming)Problem was the software updates. First lost all the icons in the premium apps. Called LG. They told us to download an update for the software,this brought back the icons but totally made the audio distorted. Called them again, and again, and again. Been at least three weeks and still no solution for the screw up. Blu-ray discs have no problems with audio distortion, only any apps involving instant streaming. Can resolve the problem myself by changing the resolution in the network app everytime the player is restarted after powering down. Changing from 720 to 1080 or vice versa everytime you power up the player fixes the audio problem. A real pain. P.S.FIVE STARS FOR AMAZON. THEY STEPPED UP TO BAT AFTER EXPLAINING THE SITUATION AND OFFERED A REFUND ON THE PLAYER WHEN THEY DIDN'T HAVE TO. THANKS, AMAZON

I purchaed the 690 from Amazon several weeks ago. I received it on time and hooked it up quickly. I'm using 1.4 HDMI to my Panasonic 50GT25 and optical to my Yamaha receiver for 5.1 sound. It updated flawessly, wirelessly with a Netgear dual band router (my router is about 30 feet away in another room). Connection was no problem at all just push the button on the router and away you go. It was much less fussing than my Panasonic blu ray in the other room. I played Avatar on Blu Ray first and found out I had to go thru the settings on the LG and place it on pass thru to allow it to work with the encoder on my reciever. It came set for pcm stereo. The pass thru setting allows it to work with anything DTS, Dolby, whatever. Avatar was fantastic in blu ray, the sound was incredible just like you were in the middle of the jungle surrounded by wildlife. I next played a DTS audio recording of a band I had which my previous Sony and Panasonic players had problems with. No sweat, great sound. That got me really interested in seeing what it could do. I had a Dvd recorded of the Highwaymen live from 1990. This reissue was made in Austraila and was Pal encoded for all regions. My previous players, even one that was all regions capable could not play it. Played wonderfully in Dolby 5.1. I could find nothing that said it was all regions. The only thing I watch over the internet is Netflicks and I can actually select new movies to watch with out going to my PC. My Panasonic BD100 won't allow that. I have yet to watch 3D, no glasses and I'm in no hurry not much selection yet. One caveat, you really need to either view and read the 74 page manual on disc to understand set up terms (like pass thru) or print it out the way I did.