This is a fantastic product... I would recommend this product for any photographer or music artist who wants to get their product out in front of an audience fast..
This product was purchased to use for a church so that we could make certain homilies and special talks available to people to take home and share with others. We were very excited to have the opportunity to do this! However, this product is not very good for people like us who don't do duplication as a career. The manual that came with it is far from helpful. It skips steps and assumes that you already know how to do things and the tech support is only available during business hours on Monday through Friday. For our purposes (seeing as the people using this are volunteers) we are pretty much only using it on nights and weekends so the tech support is of no help to us. The one time we did call to ask a question we were told they would call us back and after waiting for almost 3 hours we finally called them back the response was apologetic because they had forgot about our call however, it was at the end of the day by this point so the "help" was very rushed.
We have also had a problem in that we bought a 7 disc duplicator and 2 of the trays don't work.
When we can get the duplicator to work we are happy with it and it is great, much easier than burning discs one at a time. However, getting a project to the point where we can use it is very difficult.
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