Philips BDP5506/F7 1080p Blu-ray Disc Player - Black

• MediaConnect
• 3D
• Wi-Fi
• Netflix
• Vudu

I bought one of these from Wal-Mart because of the ability to access the internet with your PC through the MediaConnect feature but was unable to download the required software from Philips' site or get any tech support who could help or understand what the issue might be with the Philips site.

The instructions tell you to enter a code found on a CD with the player. There is no CD. The set-up menu tells you to go to and enter a code you can find on the player's set-up screen.

I tried this multiple times on multiple browsers on multiple computers and kept getting this message:

"Wi-Fi MediaConnect has encountered an internal error. Sorry for any inconvenience. Please try again later."

No luck with either phone, chat or e-mail support.

I can't fathom why such a large international company can operate this way.

I'm done and will return the player.

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Support Transcript

Chat started!

AGENT : Hello ME

AGENT : How may I help you today?

ME: My name is ME. I bought a BDP5506/f7 blue-ray DVD player because of the MediaConnect feature. However, I cannot download the software from your site after I put in the code ############ from the receiver. I get a message that there has been an internal error on the server. I have tried with three different browsers on three different computers.

AGENT : It seems that you are typing some text. Could you please send the text that you have typed so that I may know that you are still connected with me?

ME: I just did.

AGENT : I apologize for your recent experience and will do my best to assist you in this regard

AGENT : It may take a minute for me to search this issue for you. Could you please stay connected with me?

ME: Yes

AGENT : I have a link for the software and drivers for you

ME: Great

AGENT :

AGENT : Is there anything else that I can help you with today?

ME: That's for firmware, not MediaConnect.

AGENT : ok

ME: I already upgraded the firmware when I was setting it up.

AGENT : We have limited expertise on this line of product. However, we have a dedicated team that supports this product via phone.

ME: are they available today?

AGENT : You may contact our Product Support Team at 1-888-744-5477 and they will be able to help you with detailed product information.

AGENT : Sorry they are closed today

ME: OK, I am done with this product. It's not your fault, but this is a poor way for Philips to release this, with no software and no support. Thanks for your help.

ME: I'll be returning it to Wal-Mart.

AGENT : ! Sorry for the inconvenience

AGENT : Thank you for contacting Phil ips. We hope that we brought Sense and Simplicity to you today. Our chat agents are available 24 hours a day, 7 days a week.

Chat is closed by agent

Buy Philips BDP5506/F7 1080p Blu-ray Disc Player - Black Now

internet service reception irratic, sometimes comes through, sometimes fails. DVD player very nice HD. Tollfree support was excellent but didn't resolve problem

Read Best Reviews of Philips BDP5506/F7 1080p Blu-ray Disc Player - Black Here

I bought this at walmart with my Vizio 3d TV and I must say the 2 of them together is a god send! I love love love I can update my facebook status and listen to pandora all on my tv all at the same time!!!all the apps work great! so I put another one in my cart for my big screen in the family room!

Want Philips BDP5506/F7 1080p Blu-ray Disc Player - Black Discount?

It plays movies with extraordinary quality. However, if you have a streaming service, the wireless connection is very slow and the movies will pause and buffer....I did not tried a wire connection yet but I assume that could be faster...

I have no issues with this Blu-Ray. Everything works so far. Netflix works well. Pandora streams fine. Vudu gives you a 5.99 credit which works. Setup on my network was very easy and no connection problems yet. I have this downstairs and my router is upstairs. Pretty extensive app base compared even to my LG 3D smart tv or Vizio 3D player. Customer support answered in under 1 minute without endless computer messages during my test call. The one person that left a negative comment about Media Connect did not follow directions. Aesthetics are nice and its not to bulky. The only negative would be a minor one. The remote could be more responsive, but still works good. Overall good value for what I paid.