Lorex DXR209161C9 Internet Remote DVR with 9 Weatherproof Color Night Vision Cameras

bought lorex model l23wd from costco. unit lasted 6 mo. then started restarting over and over. shipped to lorex repair facility. they recived 04/14 it is now 05/06 they cannot even give me an approximate date when i will get it or a replcement.

DO NOT BUY LOREX

I bought this Lorex setup in 2009 and then installed it at the end of 2012. I had tested

the unit with a included camera and found it working. On install, I found it didn't work

for internet access, although it worked in other respects.

Lorex customer service was very helpful, but ended up just telling me that the unit

was too old to repair (after only 3 years???), and that the only thing I could do was get

another one at a %10 discount. I suspect I could have got the same discount for telling

them I was a Shriner, but who knows. The point is it is not a lot of help.

Because the unit was (apparently) now trash, I opened it up. There are about 3 boards

inside connected by cables. After replugging the cables, it worked just fine.

The only other issue was one of the cameras had dead night vision. I will probably also

try to repair that, but if I only just end up replacing it, it is not much at $50 or so.

The unit works great now, and meets all expectations. The only thing I was not able to do

is view the cameras on my smart phone. Since smart phones were just getting started when

I got this unit, I don't blame them for this. However, I suspect newer units can do this.

It won't work on a smart phone because the remote display must be either a Windows

computer or run Explorer, both not real options on a smart phone or tablet.

The only other thing I would mention is don't expect this thing to be a motion detector

if you have cameras outside. They obviously tried real hard to make image motion

detection work well, and I spent many hours setting it up and eliminating areas from the

detection "maps". However, it was still generating way too many false detections. You

literally have to eliminate all plants and even shadows from the picture.

At the end I decided that the only way to make this reliable was to use Lorex's optional

external alarms to add PIR motion detectors to the system, which are far more reliable

than the optical detection the DVR provides. I notice that the picture in the manual

shows the external alarm being used exactly this way, with PIR detectors hooked to it.

If you have only cameras inside, this type of detection would probably work for you. I

would plan on closing all the windows and shades for this. Otherwise when the sun

shadows a plant outside, and it is waving in the wind, that will set it off.

To sum up, I would have rated this product 5 stars except for the quality control issues

and for dumping all service on the product in only 3 years. I think you should support

what you sell, and not tell your customers their only option is to buy another one.

They surely will -but perhaps some other companies' unit, not yours.

Scott Moore

San Jose

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