I ordered this phone to replace a worn-out Razr that I've had for a few years. I love my Razr; it's the perfect phone for someone who does not need a fancy iPhone, Blackberry, touchscreen, etc. I expected a completely brand new phone, unlocked, direct from the manufacturer.The phone was locked (it needed a code) and had a "Refurbished" label. T-Mobile and Amazon could not help me so I called Motorola. I provided the MSN and IMEI codes (one-of-a-kind ID numbers assigned in the factory) from the phone, and he said the codes were not in the database, meaning the phone had been sold by a carrier or refurbished.
I asked Amazon for a replacement. The replacement phone did not have a "Refurbished" label and did not ask for an unlock code; I inserted my SIM card and made and received calls. However, the phone has AT&T logos, screensavers, browser links, etc. While it was technically unlocked, it was not what I expected. The next morning, all the keys and buttons stopped working. The phone was a complete dud after less than one day of use.
This time I asked Amazon for a refund. I guess I could ask for a third phone, but I'm sick of this and I found a much better price and warranty on the exact same item at another retailer.
This page does not state that this phone may be refurbished, may have carrier branding, or may be locked. In my experience all of these things were true. Two different customer service representatives told me that every time they send me a replacement, it is from the same batch that Motorola sold them so it may have the same problems as the phone I'm returning.
Bottom line: Amazon admits that, when you order this item, they don't know if you will receive the product described on this page.
We left message on the phone number provided on warranty card no one calls back.
Sent email to address provided on warranty card.. email does not get through.
So don't count on warranty as it suggests..I bought this as a replacement phone for my Father. He loved the Razr phone but as new models came out he upgraded, tried 2 others but never really liked them as well as the Razr V3. The carrier did not carry them any more so the search was on. I found this on Amazon, good price, quick delivery and as Advertised. The phone has worked well out of the box and my Father is very happy to be using what he considers the perfect phone. I would recomend the seller and this phone for an easy to use, dependable unit.Having used the razr v3 for a month or two at this point, i have no significant complaints. The reception is reasonable, better than the 3 year old Nokia 6822 that my wife uses, but not as good as many other phones of newer makes and models. The phone when first turned on begins in Spanish but automatically switched to English as soon as the network was accessed.
The speakerphone is not worthwhile and is only used when absolutely necessary as there is poor voice quality on the other end and the output sound is scratchy and sounds as though the speaker is blown. Another point of frustration I've experienced with the razr is an increase in the voice echo when speaking with other cell phones, although I'm not certain if the fault is the phones or my current networks' issue.
Overall, I feel like this phone is a reasonable purchase for 100 dollars for an unlocked phone and I'm satisfied with it. In fact, I'm considering purchasing another to upgrade the reception of my wife's service, but not so sold on the value as to make it a no brainer-type decision.
Other functions such as bluetooth, camera, video camera etc. work as expected and provide satisfactory results.The phone arrived about a week after I ordered it. The back of the phone would not stay snapped on with the battery in place, and I sent email to the vendor, but it was the subsequent seller feedback that produced a response. We swapped about one email a day regarding the back cover. I do not know if the fellow was busy, or if I was on a leash. (I suspect the latter.) After about four days of emails, the seller sent a new cover.
I have not yet received said cover, though the email tells me it's in the mail, but being in a hurry, I applied tape to the back cover, and proceeded to get the phone ready for use. I had forgotten the pure simplicity that is this phone. However, that pleasure was not to last.
First, the phone is not new as indicated in the sales copy. It's a refurbished device that was first sold for use on the T-Mobile network, which is apparent when the phone comes on. It's also apparent from the back cover being a different shade of silver from the rest of the phone, and then, of course, there's the problem with the cover popping off.
The phone makes calls. It sends texts. It will take pics. However, it will not send a picture to another phone (MMS). After some delay, an error message appears on the screen indicating a "send" error. There is no suggestion I've found for tweaking the network settings to make MMS function.
I'm at a loss regarding what to do about this phone.
Update (25 October 2010) The replacement cover arrived today. It is wrong on two counts. First, it has two tabs at the bottom whereas the phone only has one slot. Second, the cover is too short. I sent return email to that effect.
Update (28 October 2010) Yesterday, the seller requested the IMEI number for the phone. I suppose the intent is to resolve the MMS issue. Given that T-Mobile and AT&T do not appear to use the same frequency for 3G, I doubt much will happen there. Then again, the seller could be looking for a back cover that fits AND stays on.
Update (29 October 2010) After sending the IMEI number for the phone twice yesterday, it was requested once more today. The request came with a note that a return shipping label would soon be sent.
Update (02 December 2010) Toward the middle of November, this mess all ended. The phone returned to the vendor. The sale was reversed.
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